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False Alarms – how to cancel them

Silencing the panel is not enough

False alarms are not only a drain on resources and personnel but they can take personnel away from the real emergency.

Security and Fire alarm systems are becoming a more popular item for homeowners to protect their homes, businesses and belongings. When used correctly these systems are a valuable tool for protecting your property.

With this increase in alarm systems also comes an increase in false alarms and the need for first responders to attend them. False alarms are not only a drain on resources and personnel but they also may take personnel away from real emergencies.

Remember that Police, Fire and EMS must treat all alarm calls as a genuine emergency until proven otherwise.

Should your alarm system go off when there is no emergency, remember that turning off or silencing the system at the control panel only stops the alarm from going off at your property. A chain of events has already been set in motion.

Police, fire or ambulance have been notified and may already be on their way to your location. Any time an Emergency Response Vehicle is travelling with lights and sirens there is an element of risk to both the responders and the public.

In most cases, after silencing the alarm panel, you must call your alarm company to advise them that you have had a false alarm. The alarm company will then normally contact first responders through appropriate channels to advise them of the false alarm.

By doing your part to reduce false alarm calls you are helping reduce the burden on our local first responders.